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No smartphone needed

The whole journey works by text

Around one in twenty UK adults doesn't use a smartphone — many of them are exactly who social prescribing serves. Every step below is plain SMS on any phone.

Messages · Lottie (OptiMeet)

  1. The warm invite — sent after a link worker referral

    Lottie: Hello Margaret, I'm Lottie from OptiMeet 💛 Nadia at the surgery thought you might like the Grief Walks group — a gentle stroll on the Headland, Sundays at 3pm. No need to talk unless you want to. Reply YES and I'll save you a place, or MORE to hear about it.

  2. Margaret: YES

  3. Lottie: Lovely. You're booked for Sunday 3pm — meet at the bandstand, look for Margaret D. with the yellow scarf, she's expecting you. I'll remind you the day before. Reply STOP any time to stop these messages.

  4. The day-before reminder that cuts no-shows

    Lottie: Hi Margaret, just a gentle nudge — Grief Walks is tomorrow at 3pm, Headland bandstand. Rain or shine, they always walk. Reply CAN'T if tomorrow won't work and I'll find another week.

  5. The check-in — outcome data, by text

    Lottie: How was the walk yesterday? Reply with a number: 1 (hard day) to 5 (really good).

  6. Margaret: 4

  7. Lottie: That's really good to hear 💛 They meet every Sunday and Margaret D. said it was lovely to have you. Shall I pencil you in for next week? YES or NO — either is fine.

Replying STOP always stops messages. Check-in numbers feed the same anonymised outcome data as the app — hosts and referrers never see individual replies.